Appointment Cancellation Policy
Clients are required to cancel or reschedule their appointments at least 48 hours before their appointment (this is applicable to appointments booked within 48 hours and same-day booked appointments as well).
If a client late cancels, late reschedules, or no shows, then they will either
- forfeit their deposit, or
- forfeit their prepaid service/session, or
- be charged a $50 fee prior to rebooking.
Lavande Spa has instated this policy to best utilize the time of our providers in serving the needs of clients, and ensure that quality service is provided in a timely manner. Therefore, all clients will be held to this policy.
Membership Policy
Clients are welcome to sign on with the annual Lavande Membership Program to enjoy additional discounts on all service and product purchases in our office. However, there are some terms to be aware of while enjoying these benefits.
Memberships are not transferrable between clients and nonrefundable after 30 days. Membership benefits are only applicable to the named member, thus gifts may not be purchased with the membership discount and services purchased with the membership discount may not be transferred to non-members. The terms and pricing for the membership are subject to change. Membership fees involve annual coverage, but there will be no auto-renew – clients will have to opt into the Lavande Membership Program again to continue to enjoy benefits.
Payment Policy
Lavande Spa accepts all major credit cards (Visa, AmEx, Discover, Mastercard, etc.), CareCredit, Apple Pay, Google Pay, Venmo, and cash (though there is no additional discount for the use of cash). Lavande also offers a text-to-pay system with a secure payment portal.
Lavande Spa does NOT accept check under any circumstances.
All payments must be made in full before or immediately following your appointment, as we do not offer in-office financing (though CareCredit is a form of financing you may want to take advantage of).
Refund/Return Policy
Prepaid services are nonrefundable 30 days after purchase, after which services may be converted into credit for use in the office. Memberships are also nonrefundable 30 days after purchase, after which it may be converted into office credit in a pro-rated manner. Received services are nonrefundable.
Packages that are not completely used will have service sessions charged and reduced from the paid price, and either be refunded (if within 30 days) or converted into office credit (if after 30 days).
Products will only be refunded within 1 week of purchase of they are broken, defective, or completely unopened or unused. Lavande Spa offers product samples for clients to test out prior to purchasing, and thus will be strict on this product refund/return policy. To be eligible for a return, your item must be unused and in the same condition that you received it.
Exchange Policy
Generally, conversion of prepaid services into credit is possible for any unused service, and funds may be redirected at any time. Service exchange is always allowed.
Used products will not be exchanged.
Deposit Policy
All clients, even our members, must pay a deposit prior to booking their appointments in order to hold the appointment spot. Clients that are unable to provide a deposit will not be booked. Deposits will not be taken for prepaid service bookings. Deposits will be $50-$200 depending on the service, and be deducted from the service total after clients get treatment. Deposits will be retained if clients violate the Lavande Cancellation Policy.
Kids Club Policy
Parents are welcome to bring their children to Lavande with them during their appointments. Lavande Spa offers a Kids Club to keep children preoccupied while their parents use our facilities; however, Lavande Spa does not assume responsibility or liability for the children, and parents will have to sign a Release acknowledging this fact. Children will not be supervised, they will merely have an entertaining child-friendly space to pass the time in. The minimum age for the Kids Club is 4-5, or an age where your child is able to remain independent with minimal supervision.
Referral Policy
Clients that refer friends and family that make a purchase of over $100 in our office during their first appointment will get a $10 referral credit to use towards any products or services we offer.
Service Expiration Policy
Prepaid services will expire from client accounts approximately 1 year from the date of purchase. Prepaid packages will expire from client accounts approximately 2 years from the date of purchase. These items will become unrecoverable after expiration.
Service Transfer Policy
Services are generally transferrable between clients, so long as a member is not transferring a discounted service to a non-member.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you request more information about a procedure in the following way:
To follow up with you after correspondence (email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.
We use regular Malware Scanning.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow it) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. Google Ads policies.
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly which information is being collected and those individuals or companies with whom it is being shared. Please see:
California Online Privacy Protection Act (CalOPPA)
According to CalOPPA, we agree to the following:
Users may visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.
You will be notified of any Privacy Policy changes on our Privacy Policy Page.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions
To be in accordance with CANSPAM, we agree to the following:
- Not to use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
(760)528-2633
